Nationwide Motor Finance
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HQ Sourcing Ltd T/A Nationwide Motor FinanceFCA authorised and regulatedFRN 1054103Credit broker, not a lender

Customer complaints

Tell us what went wrong so we can investigate it.

Contact us with the facts, relevant dates and the outcome you are seeking. We will acknowledge and investigate the complaint under the applicable process.

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Prepared and reviewed by the Nationwide Motor Finance team for HQ Sourcing LtdLast reviewed 25 August 2026
01

How to complain

Email sales@nationwidemotorfinance.co.uk with the subject 'Complaint', call 0800 069 9690, or write to HQ Sourcing Ltd T/A Nationwide Motor Finance, Star Ironworks, Greenacres Road, Oldham, OL4 2BT.

Include your name, contact details, relevant vehicle or finance provider, what happened, when it happened and what you would like us to do. Keep copies of supporting documents.

02

What happens next

We will record the complaint, investigate the relevant communications and information, and explain our response. Some issues may also need information from a finance provider or another party.

Where financial-services complaint rules apply, the final response will explain any applicable right and time limit for referring the matter to the Financial Ombudsman Service.

03

Independent help

GOV.UK explains that customers should normally use the firm's complaints procedure first and may then be able to contact the Financial Ombudsman Service if they remain unhappy. Eligibility and time limits depend on the complaint, so check the official guidance.

Independent checks

Official and independent sources.

These links open the original organisation so you can verify important information yourself.

GOV.UK: complain about a financial serviceOfficial guidance on using a firm's complaints process and seeking independent help.Open source ↗Financial Ombudsman ServiceIndependent information about eligible financial complaints.Open source ↗

Helpful answers

Questions about complaints procedure.

How do I make a complaint?

Email sales@nationwidemotorfinance.co.uk, call 0800 069 9690 or write to the registered address with the relevant facts.

What information should I include?

Include your contact details, dates, vehicle or provider, what happened and the outcome you seek.

Can I contact the Financial Ombudsman Service?

You may be able to after using the firm's complaint process. Check the final response and official FOS guidance for eligibility and time limits.

Does making a complaint affect my finance application?

A complaint should be handled on its facts. Any finance decision remains subject to the provider's separate assessment.

Keep exploring

Useful next steps.

Editorial policyOpen the related Nationwide Motor Finance page.Read more →Finance calculator methodologyOpen the related Nationwide Motor Finance page.Read more →Commission disclosureOpen the related Nationwide Motor Finance page.Read more →Car finance explainedOpen the related Nationwide Motor Finance page.Read more →Documents needed for car financeOpen the related Nationwide Motor Finance page.Read more →APR and monthly car paymentsOpen the related Nationwide Motor Finance page.Read more →

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